Unit4 Boosts Self-Driving ERP Experience with Smart Services

Evolution of the People Platform - Bringing People Experience to the Heart of ERP

Utrecht, Netherlands, 

Unit4, an ERP leader dedicated to people experience, announced today new Smart Automation Services for Business World ERP customers, representing a major step in the continuous delivery of next-generation automation where people enjoy work more because processes drive themselves.

The Smart Automation Services use machine learning to automatically allocate and complete service flows, enabling people to work smarter and spend more time on fulfilling work that delivers outcomes and personal reward.

Four years ago, Unit4 announced its ambition to transform the ERP monolith and bring ‘Self-Driving’ ERP to people-centric organizations, transforming the people experience. It released the People Platform in 2017, a service orchestration platform and the modern foundation for Unit4 applications, enabling self-driving capabilities based on predictive, event-centric and pattern recognition technologies. The new Smart Automation Services use Machine Learning in the People Platform to drive analytics-triggered interactions.

Two services delivered today are:

  • Smart Resource Planning – automatic scheduling of service orders. For organizations with a high volume of service orders, where time to scheduling and completion is essential for SLAs and margins. Transparent planning and resource management ensures optimal use of people’s time and frees time for other tasks.
  • Smart Invoice Processing – an automated invoice service where the system applies accounting information to the invoice before automatically distributing it for payment approval.

"Soon, customers will no longer need to log into Unit4 applications to benefit from them”

Claus Jepsen, Deputy CTO at Unit4 Twitter

“We’re recreating ERP as a collection of proactive services that deliver a completely new and much smoother people experience. Soon, customers will no longer need to log into Unit4 applications to benefit from them,” said Claus Jepsen, Deputy CTO at Unit4. “That’s our goal, and our Smart Automation Services are a crucial next step in delivering a self-driving user experience.”

Social Media


Emma Keates

Global Head of Communications

  • +44 (0)7769 671378